Citronella

Right of Cancellation

The United Kingdom’s Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please email us: redkitecandles@yahoo.com or call and leave me a message on 07791631389 with details of your cancellation. If you have already received the products you must carefully repackage and return them to me at the returns address shown below. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred.

Damaged Goods

I take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please email: redkitecandles@yahoo.com within 3 working days of receipt of your order providing details of the fault/damage. I will either replace the goods or arrange a refund as appropriate.

My aim is to despatch all orders the next working day but please bear with me during promotional or seasonal periods as higher order volumes may mean some orders are dispatched later than usual.

Whilst I will make every effort to deliver within the time stated above, I will not be liable for any loss caused to you by late delivery. Please notify me as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. I will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. I will attempt to have your order delivered to your address but please be aware that, as I use the Royal Mail signature service (UK deliveries), a signature is usually required on delivery, if no one is home then you may need to collect your parcel from your nearest Royal Mail Delivery Office.

If products are returned to us as undeliverable, we shall refund the price of the products less £5 or the products (whichever is less) to cover our postal and administrative costs. For security reasons, overseas orders will only be delivered to the cardholder’s billing address.